Desktop Support Technician

Loyal Source Technical Services is seeking a Desktop Support Technician with an active security clearance to work at the Air National Guard Base in Fort Worth, TX.

For more information, please contact Michael Guerico at 407-868-8967 or send a resume here m.guercio@loyalsource.com. 

JOB DESCRIPTION:

The Desktop Support Technician will provide client technical services and support to the local base as part of a support effort for the Air Force Reserve Command.

RESPONSIBILITIES:

• Function as focal point for user and workstation problem resolution. Provide end-to-end ownership of incidents with actual or potential impact to operations.


• Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues.


• Coordinate with AFNet Mission Assurance Center (AMAC), ESU, HQ AFRC workcenters, other AFRC host bases, and the AFRC/MCCC to work all user issues.


• Provide Tier 0 and 1 support includes support to NIPR/SIPR services.


• Administer cloud-related components and operational management tools and Maintain cloud user access roles, presentation of applications and automation workflows.

REQUIREMENTS:

• Technical experience utilizing PowerShell.


• Technical experience remediating MS-based Windows workstations.


• 8570 IAT 2 certification (Security +)


• 2 years relevant experience


• Secret security clearance

DESIRED QUALIFICATIONS:

• Prior use of Remedy ticketing system

For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.