*Performs a full range of administrative support duties of a confidential and challenging nature, typically in support of a unit or the head of a major function.
*Facilitates work flow through a manager's office using organizational knowledge to determine how to handle incoming requests and assignments, including work going to and from other managers.
*Schedules meetings, coordinates travel arrangements, and maintains appointment calendars on behalf of department managers or supervisors; may coordinate meeting amenities (i.e. refreshments, etc.).
*Researches, resolves and responds to inquiries/concerns from internal and/or external customers. Escalates complex issues for resolution as appropriate.
*Gathers, creates, maintains and/or summarizes potentially sensitive or confidential data from various sources complete reports and special projects and/or provide timely information to various customers.
*Distributes information as appropriate to department members or internal/external customers.
May develop and maintain more complex web sites with the assistance of basic web-publishing software applications.
*May organize/maintain records of Supervisor's or others' projects and correspondence, following up on pending items; may facilitate/organize workflow through the supervisor's office, ensuring follow-up items are addressed.
*Conveys supervisor's instructions and requirements to others, and exchanges information with senior managers on the supervisor's behalf.
*Education Preferred: HS+
*Years of Experience Required: 5+ years