Job Responsibilities include, though are not limited to:
Respond to phone and email correspondence from customers about company products and orders.
Provide follow-up information on prior orders, address customer concerns and provide excellent customer service.
Must be able to handle additional tasks and administrative functions as designated by management within time-frame allotted, possibly including billing questions and inquiries.
Must be adaptable and able to multi-task with ease
Must meet or exceed high standard of service by appropriate, professional and accurate response of product-related inquiries.
Must be comfortable overcoming objections and addressing benefits of services in order to meet and exceed individual and departmental goals
Tracking orders and assisting with errors.
Individual attributes and experience:
Candidate must possess the ability to multi-task in a fast paced environment, while maintaining composure
Must be detail-oriented, accountable and punctual and well versed with computer and internet processes.
Prior similar experience is not necessary, if individual possesses mature work ethic and is dependable and reliable
Must have strong verbal and written communication skills
Must be detail-oriented, process oriented, have sound Microsoft Excel skills and familiar with Microsoft Office Suite.
Must enjoy helping people and be absolutely comfortable on the phone
Must be presentable to interact with the public when necessary
Must have consistently reliable means of transportation.