We are seeking a detail-oriented and customer-focused Help Desk Support Specialist to provide first-level technical assistance to internal users or clients. The ideal candidate will be responsible for responding to help desk tickets, diagnosing technical issues, and ensuring a high level of customer satisfaction.
Education: Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Experience: 1–3 years of experience in IT support or a help desk role.
Technical Skills:
Proficiency with Windows and macOS operating systems.
Familiarity with Microsoft 365, Active Directory, and remote desktop tools.
Basic understanding of networking concepts (DNS, DHCP, VPN).
Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira).
Soft Skills:
Strong communication and interpersonal skills.
Excellent problem-solving and multitasking abilities.
Patience and professionalism under pressure.
Remote
