Work as a Customer Service/ Help Desk Associate at UHY LLP in the comfort of your home. This position can be done remotely.
As a Customer Service/ Help Desk Associate, you will be responsible for:
? Qualifications
High school diploma or equivalent (Associate's/Bachelor’s in IT is a plus).
1–3 years in customer service or technical support.
Knowledge of Windows, macOS, Linux, and common applications.
Familiarity with ticketing systems, remote tools, and diagnostic testing.
Strong problem-solving and communication skills.
Certifications like CompTIA A+ or ITIL are advantageous.
? Ideal Traits
Detail-oriented, organized, patient, and empathetic.
Ability to multitask and collaborate in a team.
Professional attitude with a customer-first mindset.
Key Duties
Providing exceptional customer support and assistance.
Resolving customer inquiries and issues promptly.
Maintaining accurate records of customer interactions.
Collaborating with team members to improve service delivery.
? Key Responsibilities
Provide first-line technical support via phone, email, and chat.
Resolve issues related to hardware, software, and networks; escalate complex problems as needed.
Install and configure systems, software updates, and peripherals.
Maintain ticket records, monitor open issues, and conduct follow-ups to ensure user satisfaction.
Contribute to the internal knowledge base with troubleshooting documentation.
Offer user training and support guides.
Monitor systems and report anomalies.
This role is vital for ensuring customer satisfaction and enhancing the overall experience. Apply directly by sending your application to 'hr.uhyadvisors@usa.com.
Los Angeles, California
