Responds to Inbound/Outbound Call Inquiries
Initiates outbound calls to respond to inquiries and to follow-up with previous contacts
Responds to all inquiries in a professional, friendly and timely manner, is public-service oriented and understand the needs and work effectively with persons with disabilities
Performs support ticket transaction resolution tasks and administrative functions
Responsible for creating and maintaining excellent documentation of all calls, questions, complaints, and mailed inquiries
Responsible for maintaining adequate records/documentation for audit and internal control purposes
Routes mail, email, and other administrative support duties as assigned
Responsible for learning program rules of assigned projects to ensure the ability to respond to Customer Service inquiries
Responsible for developing an excellent working knowledge of operating platforms required to fulfill job responsibilities
6-month Call Center experience preferred; or 1-year customer service. Bilingual a plus (Spanish).
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Expected to have excellent verbal, written communication, and troubleshooting skills
Demonstrated understanding and ability to work with persons with disabilities.
Ability to compose reports, business correspondence, and procedure manuals.
Excellent verbal and written communication skills.
Ability to troubleshoot.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Excellent attention to detail and ability to manage time effectively in a fast-paced environment.
Knowledge of MS Windows, Excel, and Word preferred.